Shipping and Returns

Custom Order Shipping

  • Orders ship in 2 to 4 weeks from Los Angeles
  • Essential Colors ship in approximately 5 business days
  • All Orders: May be shipped 5 business days before start ship or 5 days after cancel date.

All orders are subject to a $5 handling fee per box.  Spirit may ship 5 days prior to the start ship and 5 days after the cancel date without prior approval or penalty.

Shipping charges include packaging fees, insurance, fuel and handling surcharges when applicable.

Custom Order Returns

Returns or credit requests must be submitted in writing via fax or e-mail within 10 days of receipt of product, for an RMA to be issued and must include: invoice number, style code, color, size, quantity & reason.

Shipping and handling charges are non-refundable.  All sales are final, returns accepted only for manufacture errors or defects in as new condition.

Spirit will process RMA’s within 5 business days and issue a credit memo for valid returns.